Mentions légales
■ Operation of Each Policy
By using this website (including browsing, registration, placing orders, etc.), users are deemed to have agreed to all of our policies.
Once an order is completed, agreement to the policies is formally established at that time.
The content and policies of this website are prepared in Japanese, and other language versions are provided for reference purposes only. In the event of any discrepancy in content or interpretation between the Japanese version and other language versions, the Japanese version shall prevail.
| Company Name | Renon Co., Ltd. |
| Representative Director | Miyoshi Nagasawa |
| Address | 280 Tenjinyama-cho, Nishikikoji-dori Muromachi Nishiiru Nakagyo-ku, Kyoto-shi, Kyoto 604-8221 Ishikan Building 4F, Japan |
| Phone Number | 075-548-4908 Weekdays 9:00–18:00 (JST) Closed on weekends, Japanese national holidays, and during the New Year holidays |
| Email Address |
support@miokamoment.jp *To ensure accurate handling of inquiries, please contact us via the inquiry form. |
| Sales URL | https://miokamoment.jp/ |
| Qualified Invoice Registration Number | T8130001079716 |
| Payment Methods | ■ Credit Card (VISA / MASTER / JCB / AMEX / DINERS) ■ Apple Pay ■ Google Pay ■ PayPal ■ ALIPAY ■ ALIPAY HK ■ WeChat Pay |
| Additional Charges |
Shipping Fee: Free domestic shipping |
| Sales Quantity | From 1 item |
| Application Validity Period | If your order includes pre-order items or made-to-order items, the application validity period shall be two (2) months. |
| Shipping Time | Orders will be shipped within approximately 5 business days after purchase. |
| Disclaimer Regarding Product Expressions | The expressions and representations of products shown on this website may vary from person to person and do not guarantee specific benefits or effects. Please note that taste and texture may vary depending on individual preference. |
| Expiration Date Policy | As a general rule, products will be shipped with at least one month of shelf life remaining at the time of dispatch. |
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Returns and Defective Products Due to the nature of our products, returns, exchanges, and cancellations for customer convenience are not accepted. Returns or exchanges are possible only in cases of delivery errors by our store or initial product defects. 【Examples of Cases Where Returns, Exchanges, or Cancellations Are Not Accepted】 If the delivered product differs from the order. 【In the Above Cases】 Please contact us within 5 business days of receiving the product via the inquiry form and attach photos clearly showing the issue. If the delivered product differs from your order, exchanges are only possible if the package is unopened. Please be sure to check the product before opening it. After confirming the details of the issue and the appropriate response, we will provide instructions for the exchange. Please do not use or dispose of the product and keep it in your possession. Return shipping costs will be borne by our store. Please note that exchanges or returns are limited to defective or incorrectly shipped items reported within 5 business days of delivery, not from the time of opening the product. Defective products will be exchanged for the identical item. If it is difficult to arrange a replacement due to manufacturer discontinuation or other reasons, a refund will be issued for the applicable product amount. Any bank transfer fees will be borne by our store. 【Cases Where Cancellation Before Shipment Is Possible】 If your order includes factory-made-to-order items or pre-order items and we are unable to secure the product within two (2) months from the completion of your order, the order will be automatically canceled. |
